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TERMS & CONDITIONS


Promotions and Offers

Press and PR offer 
Cannot be used in conjunction with any other offer. All orders are subject to the acceptance under Ruby+Ed's standard terms and conditions.

Ever Direct account employee offer 
Cannot be used in conjunction with any other offer. All orders are subject to the acceptance under Ruby+Ed's standard terms and conditions.

Standard terms and conditions

Delivery Options:
Standard Delivery: £5.50
Standard delivery within the UK is charged at £5.50 per delivery address by a courier service and should ordinarily arrive within 4-5 working days.

Express Delivery: £7.00
We do offer express delivery service for UK addresses only, with orders received before midday guaranteed to arrive on the next working day. This is charged at £7.00 per address.

Deliveries to multiple addresses
If you'd like to have items sent to separate addresses, please complete a separate order for each address. Separate delivery charges will apply to each address.

Returns:

Items should be returned unworn and unwashed within 14 days of receipt. We recommend that you obtain proof of postage when returning parcels because we cannot accept responsibility for items that fail to reach us. Before returning an item you will need to call us on 01664 452 906 to get a returns number and address to return your order to. Refunds are always made to the card used in original purchase.

Refund:
Please complete the returns form supplied with your delivery and enclose it with the returned goods.


Exchange:
If you would like to exchange your returned item(s) then a new order will have to be created under your account, we are unable to perform an exchange on your items in any other way. Once we have received the returned goods you willbe refunded as per our refund policy above.

Notes:


1.Please note that we are not responsible for return postage. When you return goods, please obtain (free) proof of postage from the Post Office as we will not accept responsibility for parcels lost in transit.

2.If you bought your Ruby + Eds from a non Ruby + Ed outlet i.e., a shop or website that sells our products but is not exclusively Ruby + Ed please take your purchase back to the shop and they will happily arrange your exchange or refund. Please note that their terms and conditions for returns may differ from ours.


Privacy:
Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. Ruby and Ed complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.

In order to serve you most efficiently, reputable third-party banking and distribution institutions handle our credit card transactions and order fulfillment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.


Our use of cookies
Ruby and Ed's website uses Google Analytics to help analyse how users use the site. This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors use ofthe website and to compile statistical reports on website activity for Ruby and Ed.

Ruby and Ed will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google. Neither Ruby + Ed nor Google will link, or seek to link, an IP address with the identity of a computer user.