Christmas delivery deadlines
For guaranteed standard delivery orders must be placed on or before Monday 16th December for Next day delivery it is Thursday 19th December.
Standard Delivery £5.50
Standard delivery within the UK is charged at £5.50 per delivery address and should ordinarily arrive within 4-5 working days.
Express Delivery: £7.00
We do offer express delivery service for UK addresses only, with orders received before midday guaranteed to arrive on the next working day. This is charged at £7.00 per address.
UK deliveries are made through Parcelforce and usually made between 7:00am and 5:30pm Monday to Friday. Parcelforce deliver to an address, not a named individual. When no one is available to accept the item, they will try and deliver the parcel to a neighbour, or to a local Post Office branch, where it will be held for 16 days. A card will be left informing the recipient of the attempted delivery and where the parcel can be collected from. For buildings with multiple occupancy the complete address must contain business name or department details and telephone number to allow a delivery to be completed. Please note that all orders must be signed for.
Rest of the World - Please contact us for delivery charges through our website or by calling 01664 452906.
Parcels are delivered by airmail and can take a week or more to arrive.
Deliveries to multiple addresses
If you'd like to have items sent to separate addresses, please complete a separate order for each address. Separate delivery charges will apply to each address.
RETURNS AND EXCHANGE
Christmas gifts returns policy
To help you with your Christmas shopping, products bought between the 1st November and the 31st December can be returned up to the 15th January 2013. This will hopefully give gift recipients enough time to return unwanted presents, so you can shop early without worrying.
Items should be returned unworn and unwashed within 14 days of receipt. We recommend that you obtain proof of postage when returning parcels because we cannot accept responsibility for items that fail to reach us. Before returning an item you will need to call us on 01664 452 906 to get a returns number. The cost to return unwanted goods is with the customer. Refunds are always made to the card used in original purchase. Download a returns form here:
Refunds are always made to the card used in original purchase. Download a returns form here:
We offer a 14 day policy for exchanges. In order to process your exchange efficiently we ask you to follow the refund procedure (as stated above) and mark an exchange as the reason for your return. Goods must be returned in an unworn, unwashed, saleable condition. We will not dispatch replacement items until we have received the exchanged items. The cost to return unwanted goods is with the customer.