Terms

Standard Terms And Conditions

These terms and conditions set out the basis for which you can use our website and place orders for items from Ruby + Ed. By ordering goods from Ruby + Ed, you are deemed to have understood and accepted these terms.
All prices shown are cash prices in sterling.

Delivery:

Standard delivery within the UK is charged at £5.50 per delivery address and should ordinarily arrive within 4-5 working days from being dispatched. Remote postcodes may be charged at a higher postage cost.
This is a Royal Mail tracked and signed for second class service.

For our Next working day delivery within the UK, orders received before 12:30pm are guaranteed to arrive on the next working day. This is charged from £7.00 per address. This service is not available for remote postcodes; please see our delivery exclusions here. Orders placed after 12:30pm on a Friday will be treated as being placed before 12:30pm on the following Monday. Please note we do not offer Saturday delivery.

Our Europe Tracked + Signed Delivery service is dependent upon the weight of your order. Delivery for orders up to 1kg is £16.00, orders up to 2kg is £22.00, or any orders weighing more than 2kg, you will need to call us to gain a quotation.

Our Worldwide Tracked + Signed Delivery service is dependent upon the weight of your order. For orders up to 2kg, we charge £25.00. If your order weighs more than 2kg, you will have to call us on 01664 452906 to get a delivery quotation.

Separate delivery charges will apply to each address if you would like to have items sent to separate addresses.

Refund/Exchange:

Items should be returned unworn and in their original packaging within 14 days of receipt. All items will be inspected on return. We accept no responsibility for lost items in the post. Parcels returned are at your own cost. Refunds are always made to the card used in the original purchase.

NOTES:

1. Please note that we are not responsible for return postage. When you return goods, we recommend that you use a signed for service, as we will not accept responsibility for parcels lost in transit.

2. If you bought your Ruby + Ed items from a Ruby + Ed stockist or website that sells our products but is not exclusively Ruby + Ed, please contact the stockist directly about any queries. Please note that their terms and conditions for returns may differ from ours.

Law:

Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.

Privacy:

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

When you make a purchase from our website, we collect certain personal information from you (for example:your name, email address, payment address and details). All such information is held on secure servers. Ruby + Ed complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.

In order to serve you most efficiently, reputable third-party banking and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

Press and PR offer:

The current press and PR offer, cannot be used in conjunction with any other offer. All orders are subject to the acceptance under Ruby + Ed's standard terms and conditions.

Promotion Codes:

Ruby+Ed promotion codes entitle you to an offer on your online order from www.rubyanded.com. To utilise your promotion code, enter your code and press "Click to calculate discounts" button on the checkout page.

Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable. There is no cash alternative. Promotion codes and related offers are not open to employees of rubyanded.co.uk and we reserve the right to withdraw them and refuse or restrict any order at any time.

If you place an order using a promotion code for free delivery, but you return any item purchased as part of that order and as a result the value of your order falls below the free delivery threshold, we may make a deduction from you for the delivery charge that would have been payable had you not used the promotion code. This means that your refund for the returned item may be reduced by the amount of the original delivery charge you would have had to pay if your order had been below our free delivery threshold when it was first placed. We will not deduct any amount from your refund if the refund is due to our error or if the returned item is faulty or damaged.

For promotional codes with a minimum spend value. If an item is returned which brings the total order value below the minimum spend (excluding delivery cost), the value of any refund will deducted from any refund. All promotional codes cannot be used in conjunction with any other offer and is not valid on sale products. All orders are subject to Ruby + Ed’s standard terms and conditions as published on our website. Promotion codes are only valid while stocks last and may be withdrawn at any time. Only one promotion code can be used per order. Rubyanded.co.uk reserves the right to decline orders where, in its opinion, a promotion code is invalid for the order being placed.